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Commonly Asked Questions

Do you take insurance? 

Halcyon Therapy does not participate as an in-network provider with insurance panels. Halcyon Therapy is an out-of-network provider and payment is due at time of service. Because Halcyon Therapy does not participate with insurance panels, we have more freedom in the type of therapy we can provide, tailoring our approach specifically to each client. We always say, you don't have to come to therapy because something is "wrong" and not everyone has a diagnosis. While at times, a diagnosis is present, other times it is not. As an out-of-netowrk provider, we can meet you where you are at and provide the therapeutic support that you need without the restrictions insurance requires. 

 

Can I get reimbursed for my therapy appointments? 

 Yes, but it depends on your own individual insurance plan. Clients are encouraged to contact their insurance provider and check if they are eligible for out-of-network reimbursement. We are happy to provide you with the paperwork (called a Superbill) documenting your services and the necessary information to submit to your insurance company for reimbursement. 

 

To determine your out-of-network benefits, please call the customer service number on the back of your insurance card. Ask for the reimbursement rate for an out-of-network Licensed Professional Counselor (LPC) and determine the information necessary to submit for reimbursement. In most cases, the insurance company will provide a form to complete submitted in combination with the statement of services provided by Halcyon Therapy.  

How does payment work? 

Halcyon Therapy accepts all major credit cards. You can enter your credit card information on your secure client portal and payments will be taken electronically. There is not need to bring any credit cards to your appointment as we do not need to do any in-person transactions! We try to make everything as easy an as accessible as possible. Clients are also welcome to use their FSA/HSA accounts. Cash and check are acceptable for in person sessions only as payment is due at time of service. 

What are your rates? 

 

We are happy to discuss scheduling availability and session rates during your complimentary 15 minute phone consultation. We know that finances can be a stress, so we prefer to communicate about this and talk about your needs personally :) 

How long will I be in therapy? 

 

That depends! Everyones needs in therapy are different, therefore, we do not put a timeline on therapy for you. We are here for as long as you need us to be here for you. That said, our goal is for symptom reduction, improvement in functioning, and overall coping. The process looks and feels different for everyone. Together, we will work to get you there and check in along the way. 

How often do we meet? 

 

Generally, we see clients on an every other week basis. We find that this cadence is therapeutically beneficial, and also helps with management of out of network costs. However, there are several times when it is recommended (or preferred by the client!) to meet weekly. Meeting weekly is recommended when there are acute symptoms that are best managed and alleviated with more frequent sessions. Once those symptoms are reduced, we can adjust the session schedule by which we meet and drop down to every other week. 

Do you offer monthly visits? 

 

Monthly sessions and ad-hoc sessions are offered to clients who have been engaged in therapy with their provider for a period of time, have experienced symptom reduction, and are in maintenance. We are unable to provide quality care and appropriately manage progress when meeting with a new client monthly. So much happens over the course of a month and we do not want to spend most of the session catching up. We want to prioritize the time and give you quality care. 

Good Faith Estimate 

As a client receiving care from an out of network provider, you have the right to ask to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost.

 

In December of 2020 the No Surprises Act (NSA) was enacted and went into effect in January 2022. Under this law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

 

You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

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